Policies & Procedures - Schwartz Design Showrooms

Showroom Operation

Schwartz Design Showrooms (SDS) are open Monday through Friday, 10:00am until 5:00pm. Special arrangements can be made. Please contact anyone in the Sales Department. No appointment is necessary, however we would love to know when you are coming and if there is anything we can help prepare for your meeting.
Please bring your clients into the showroom. All pricing is at list.
Accessories may be taken out of the showroom on approval. A check for the full amount is required. Lighting may be taken on approval as well; a restocking fee of $25 will be charged for any hanging chandelier that is returned. You will be invoiced for all the items not returned within 48 hours.
SDS can receive small items i.e., lamps and small tables. There is a $25 receiving and handling fee. We will open and inspect each item for damage. All charges are in addition to the manufacturer’s own freight charges.
Fabric and wood samples may be signed out of the showroom. Fabric samples must be returned within seven days, while all wood samples must be returned within 24 – 48 hours, or you will be charged $15. If you require samples for a longer period of time, we can order swatches from the manufacturer for you. Please keep in mind that some manufacturers charge for wood samples, so cost and shipping may apply.
Please feel free to use our color copier for all your research needs. We can also scan and e-mail pictures to you if necessary.

Please fill out the SDS Quote form, with all relevant information including your client’s name and your warehouse. All information is necessary to ensure proper pricing.
Requests can be made via email, or in person. No pricing will be given over the phone.

Freight is 10% or $125 minimum. This covers the freight from NC to the warehouse. Freight from California is a minimum of $175 or 15%. Freight for lighting depends on the manufacturer. There may be a drop or small order charge for orders shipped directly to you or your customer.
Local delivery is established between you and your warehouse and is an additional, separate charge.

After the quote is given and you have received, please send us a purchase order via fax or e-mail. A Sales Order will be made up and sent to you for review and approval. It is imperative that you read and check all information for accuracy. A 50% deposit is due to place the order. If the item is being shipped directly to you or the client, 100% is due.
SDS accepts checks, cash or credit card. A credit card authorization form can be found on our website under the Members section.
COM and finish information must be on your order or the manufacturer will not process it.
Please tag COM:
Schwartz Design / Sales Order # / Designer Name / Client Name
All tagging and ship-to information will be provided on the
sales order.

You may check status of your order at any time. Please use your sales order number as reference.
Once the order ships from the manufacturer, the manufacturer will invoice SDS. We will in turn invoice you for the balance due via fax or email. Payment is due in full at this time. All efforts are made to ensure that once your item/s hits the warehouse everything is paid in full and ready for release.
Once released your warehouse will contact you directly to
set up delivery.

Mark any/all scratches or damages on the delivery slip and make sure the delivery company is aware. Please photograph damages at the time of delivery
In order to accurately track damages, a Damage Report, complete with photos must be completed and emailed to:
Minor repairs are easily made in your client’s home by appointment. There is no charge to you or your client.

Jill Goldfarb

jill@schwartzdesignshowroom.com

Lisa McAllister

lisa@schwartzdesignshowroom.com